Returns & Exchanges

We want you to love your Yetirobe™. If something isn't quite right, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• Unworn and unused

• In the same condition in which you received it

• Returned with all original tags and packaging

• Accompanied by your receipt or proof of purchase

To start a return, please contact us at info@mountainlifeapparel.com with your order number and details of your return.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Return shipping costs are the responsibility of the customer and are non-refundable, unless the item is defective, damaged, incorrect, or otherwise required by applicable consumer law.

We strongly recommend using a tracked shipping service. Customers are responsible for returned packages until they are received at our warehouse.

Exchanges

Need a different size? No problem.

We offer free size exchanges on Yetirobe™ orders within 30 days of delivery.

Contact us at info@mountainlifeapparel.com with your order number and the size you need, and we'll provide instructions for your exchange.

Exchanges are subject to availability. If your preferred size or colour is unavailable, we'll work with you to find another option or arrange a return.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your Yetirobe™ is damaged, defective, or you received the wrong item, contact us as soon as possible at info@mountainlifeapparel.com with your order number and photos of the issue.

We'll review it and make it right.

Non-Returnable Items

Gift cards cannot be returned or refunded.

Certain clearance or final-sale items may also be non-returnable when clearly marked Final Sale at the time of purchase.

Please contact us if you're unsure whether your item is eligible for return.

European Union Right of Withdrawal

If your order is covered by European Union consumer law, you have the legal right to withdraw from your purchase within 14 days of receiving your goods, without providing a reason.

Our standard 30-day return policy gives eligible customers additional time beyond this 14-day statutory withdrawal period.

Items must be returned in accordance with the applicable return conditions. Nothing in this policy limits any statutory consumer rights you may have under applicable law.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund after it has been issued.

Original shipping charges, where applicable, are non-refundable unless required by applicable law.

If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us at info@mountainlifeapparel.com.

Questions?

We're a family-run business, and we're always happy to help.

For questions about returns, exchanges or your order, contact us at:

info@mountainlifeapparel.com

Mountain Life Apparel
Home of Yetirobe™